Privacy Policy

1. Introduction

CasperPrep ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This policy applies to all users of our website, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

• Personal Identification Information: Name, email address, phone number, etc.
• Account Data: Profile information, purchase history, and preferences.
• Performance Data: Test scores, practice responses (video and text), and time spent on tasks.
• Usage Data: Information on how the Service is accessed and used, including your computer's Internet Protocol address (e.g. IP address), browser type, browser version, and other diagnostic data.
• Device Information: We may collect information about the device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To process payments and prevent fraud
• To comply with legal obligations

4. Video & Audio Recordings

A core feature of our Service allows you to record video and audio responses to practice scenarios. These recordings are stored securely and are accessible only to you and our assessment team, unless you explicitly choose to share them with a mentor or peer for feedback. We do not use your recordings for marketing purposes without your explicit written consent.

Our expert reviewers evaluate these recordings to provide performance metrics. This data is processed securely and is used solely for the purpose of generating feedback for you. We implement strict access controls to ensure that your recordings remain private.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

12. Your Data Rights

You have the right to request access to, correction of, or deletion of your personal data. You may also object to processing of your personal data, restrict the processing of your personal data, or request portability of your personal data. To exercise these rights, please contact us.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@casperprep.com.