How can we help?
Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
How does the subscription work?▼
We offer monthly and annual subscription plans. You get full access to our question bank, video scenarios, and advanced feedback engine. You can cancel at any time.
Is this affiliated with the official CASPer® test?▼
No, CasperPrep is an independent preparation service. We are not affiliated with Acuity Insights. Our scenarios are designed to simulate the style and difficulty of the real test to help you prepare.
Can I get a refund if I'm not satisfied?▼
Yes, we offer a 7-day money-back guarantee for new subscribers. If you're not happy with the platform, contact support within your first week for a full refund.
How accurate is the feedback?▼
Every response is carefully evaluated against the same competency framework used in actual CASPer® assessments. Our reviewers assess empathy, communication, and ethical reasoning based on thousands of benchmarked responses. While it provides a strong indication of performance, it should be used as a learning tool alongside your own judgment.
Do you offer personal coaching?▼
We do not currently offer 1-on-1 personal coaching sessions. Our focus is on providing a comprehensive self-paced platform with expert-level feedback to help you improve independently.